Returns & Exchanges

At GimiMichi, we strive for 100% freshness and satisfaction with every order. Due to the perishable nature of our food products, we offer a dedicated resolution process for items that arrive damaged or do not meet our quality standards.

1

Document the Issue

Take clear photos of the product and its packaging immediately upon delivery if there are any visible signs of damage or spoilage.

2

Contact Support

Email our customer service team within 24 hours of receipt with your order number and the attached photographic evidence.

3

Review Process

Our quality assurance team will review your claim within 2 business days to determine if a replacement or credit is appropriate.

4

Resolution

Once approved, we will either ship a fresh replacement at no extra cost to you or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing